Franchise Today Interview

Just interviewed on the Franchise Today podcast about franchise success and my new book, The Wealthy Franchisee. Take a listen!        

Social Geek Radio Interview

Just interviewed on the Social Geek Radio podcast about franchise success and my new book, The Wealthy Franchisee. Take a listen!      

How Smart Business Owners are Navigating the Pandemic

Business Resilience

We’ve all heard the expression “What doesn’t kill you makes you stronger.” The idea is that working through adversity makes you tougher and wiser. Most of us grow not just from what we’ve experienced, but from what we’ve endured. It’s easy to embrace this idea once you’ve overcome adversity and are in a stable place. […]

Stop Upselling & Start Upserving

Franchisor Support

Stop Upselling & Start Upserving How to Grow Your Business With Better Service Instead of Just Bigger Sales “Would you like fries with that?” Whether you eat fast food or not, you’ve heard this question a thousand times. You go somewhere to buy something, and they try to sell you something additional. [gdlr_core_space height=”30px”] Upselling, […]

Is Your Brand Tattoo-Worthy? My Client’s Is

Is Your Brand Tattoo-Worthy? My Client’s Is What the Anytime Fitness Franchise Can Teach Us About Customer Service And Becoming the Ultimate Cult Brand I’ve spoken in front of a lot of franchise brands, but the folks from Anytime Fitness were different. I was told they’d be an enthusiastic group, but I’ve seen that before. […]

Grow Your Business With a “Beginner’s Mindset”

Customer service program

With experience comes comfort. That’s not always good. When we get complacent in our business, our job or our relationships, we start to disengage. That’s when quality suffers. To prevent this, I tell business leaders and franchisees to “live every day like’s it’s your first.” The first time we do something, we’re focused. We’re careful. […]

cover of the book Stop the Shift Show with a person punching a time card in a clock

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