10 Ways You (or Your Manager) May Be Harming Your Employees
Managing a team isn’t easy. Between staffing challenges, demanding workloads, and long hours, it’s easy to fall into habits that don’t serve your employees—or your organization’s success. I’ve reflected on mistakes I’ve made as a leader and seen countless others struggle with the same challenges. As a speaker who works with leaders across industries, I’ve […]
Make a Shift: Retaining Hourly Workers
Stop the Shift Show author and former franchise owner, Scott Greenberg, shares insights and strategies for retaining hourly workers and creating winning teams. BY MICHELE SPONAGLE It’s no secret to convenience-gas operators that managing staff and retaining them is a constant struggle. The concerns are justified. Employee turnover in the convenience store sector is very […]
Scott Greenberg, Business Resilience Speaker
McDonald’s Isn’t Banking on Robots Solving the Labor Crisis Faced with a challenging labor market, some of the biggest restaurants in the country have transformed robotics into a mainstream alternative. As a business resilience speaker, this is one of my areas of interest. Chipotle is the best example. The fast casual not only began testing […]
Why You Should Ditch the Golden Rule
“I treat them the way I want to be treated. It’s as simple as practicing the golden rule.” As a motivational franchise speaker, I was preparing to keynote for a chain of quick-service restaurants and I asked one of their franchisees what he does to provide good customer service. He shared the same belief I’ve […]
A Critical Mistake to Avoid When Hiring
As an employee retention & hiring speaker speaker and former owner of an Edible Arrangements franchise, I understand the frustrations and pitfalls of interviewing candidates who seem perfect for the job, only to find them gone within a few months of hiring them I really wanted to like Nina. We had an open position […]
10 Fictional TV Small Businesses and the Lessons They Offer
One thing I’ve realized as a motivational franchise speaker is that just because a business isn’t real, doesn’t mean it can’t inspire. Without the burden of actually having to make money with their fictional franchise concepts, Hollywood has brought to the public a number of memorable brands offering all kinds of insight. Let’s take a […]
What Preschools Get Right and Franchisors Get Wrong
Before I was a motivational franchise speaker, I was a franchisor and when my son’s preschool was about to go under, I immediately hired his teacher to manage my Edible Arrangements franchise. Jennifer actually had experience running a flower shop prior to becoming an educator and I saw how well she ran my son’s class. I […]
Overcoming the ‘kids these days’ effect
How to avoid owner entitlement with younger employees Before I became an employee hiring and retention speaker, my first real job at age 13 was working at our family ice cream store in San Diego’s popular Seaport Village. The store was run by my grandfather, who learned how to lead people serving in the U.S. […]
Use Aristotle’s Advice to Hire Employees
Aristotle’s three modes of persuasion are useful for attracting new talent As a hiring and retention speaker, the biggest topic my clients are asking for right now is anything related to attracting, finding and retaining employees. I explain that the first rule of attraction is being attractive — creating a work environment that not only […]
The Key to Recruiting and Retention in a Post-Pandemic Labor Market
It all starts with the one factor that is completely within your control. Companies are scrambling to staff up their businesses. Many are throwing money at the problem by offering higher starting salaries, and in some cases cash just for applying. Many I’ve been talking to use the word “desperate” to describe how they feel. […]
