How to Have Tough Conversations with Underperforming Employees
For some managers, holding employees accountable is second nature. For others, it’s a nerve-wracking challenge. They don’t want to come across as mean, risk pushback, or damage relationships. One manager recently told me, “I don’t want to seem too hard on them.” Another admitted, “I’m a people pleaser.” Ironically, these same managers don’t resent their […]
Crafting Great Interview Questions
How To Hire The Best Hourly Workers For Your Business One of the most crucial skills I discuss in my hourly employee management programs is how to conduct great job interviews. Most interviews are unplanned, haphazard conversations that not only fail to reveal the truth about candidates but also prevent management from adequately comparing them. […]
Navigating High Labor Costs: Three Tips to Get More for $20 Wages
Eating at California restaurants can be a real pleasure. Working at California restaurants can also be a pleasure, especially in the quick service restaurant (QSR) sector, where minimum wage just went from $16/hour to a staggering $20. My teenage daughter used to turn up her nose to flipping burgers. Now, with wages that rival some […]
Restaurant & Hospitality Speaker Scott Greenberg
How to Make Core Values Actually Mean Something in Your Restaurant “Next in line!” “Hi, I’d like a No. 4 with a bottle of water to go.” “Will that be for here or to go?” “Uh, to go.” “That’ll be $17.75. Thank you, your order number is 43. Next in line!” Five minutes after I […]
How to Boost Restaurant Performance Using Constructive Comparison
I’m a food and hospitality speaker. But when I attended my first convention as a franchise business owner, I felt like a freshman on the first day of high school. Many people knew each other and warmly offered handshakes and hugs. I knew almost no one. I also noticed how many of these people had […]
Attracting and Retaining Customers and Employees Comes Down to These Two Skills
Attracting and Retaining Customers and Employees Comes Down to These Two Skills Ever heard a business owner say they’re in “the people business?” As a hiring and retention keynote speaker, I hear it all the time. I make a living giving presentations to franchise systems, associations and corporations. I like to ask audience members to […]
How to Retain Your Team by Boosting Your Culture: What Pro Football Can Teach Us
As a hiring and retention keynote speaker, I work with a large number of franchises and restaurants. And I draw lessons from anywhere I can. Last year I attended the Los Angeles Chargers home opener against the Dallas Cowboys. You’d never know the game was in Los Angeles, as the stadium was overrun by the […]
A Critical Mistake to Avoid When Hiring
As an employee retention & hiring speaker speaker and former owner of an Edible Arrangements franchise, I understand the frustrations and pitfalls of interviewing candidates who seem perfect for the job, only to find them gone within a few months of hiring them I really wanted to like Nina. We had an open position […]
