10 Ways You (or Your Manager) May Be Harming Your Employees
Managing a team isn’t easy. Between staffing challenges, demanding workloads, and long hours, it’s easy to fall into habits that don’t serve your employees—or your organization’s success. I’ve reflected on mistakes I’ve made as a leader and seen countless others struggle with the same challenges. As a speaker who works with leaders across industries, I’ve […]
How Hourly Workers Differ From Salaried Workers
When it comes to managing employees, one size does not fit all. Just as businesses tailor their product lines and marketing strategies to meet the needs of specific consumer segments, managers must adapt their leadership approaches to effectively engage the segment of the labor market they employ. Nowhere is this more critical than in understanding […]
Crafting Great Interview Questions
How To Hire The Best Hourly Workers For Your Business One of the most crucial skills I discuss in my hourly employee management programs is how to conduct great job interviews. Most interviews are unplanned, haphazard conversations that not only fail to reveal the truth about candidates but also prevent management from adequately comparing them. […]
Make a Shift: Retaining Hourly Workers
Stop the Shift Show author and former franchise owner, Scott Greenberg, shares insights and strategies for retaining hourly workers and creating winning teams. BY MICHELE SPONAGLE It’s no secret to convenience-gas operators that managing staff and retaining them is a constant struggle. The concerns are justified. Employee turnover in the convenience store sector is very […]
Customer Experience Speaker Scott Greenberg
[Video excerpt from Scott’s customer experience keynote] Bouncing Back from a Dining Debacle As a customer experience keynote speaker, I know that every business organization makes mistakes. It’s how you respond to those mistakes that demonstrates your commitment to your customer. This past Thanksgiving, I had the worst dining experience of my life. I also […]
