franchise Archives - Scott Greenberg Motivational Speaker

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      “So, how’s business?” I was interviewing a franchise owner prior to my keynote for his brand and inquired about how things were going. “Well, you know how they say most new businesses close within the first year? It’s been 18 months and we’re still here!” He had no idea how he was...
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Business Resilience
We’ve all heard the expression “What doesn’t kill you makes you stronger.” The idea is that working through adversity makes you tougher and wiser. Most of us grow not just from what we’ve experienced, but from what we’ve endured. It’s easy to embrace this idea once you’ve overcome adversity and are in a stable place....
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Franchisor Support
Stop Upselling & Start Upserving How to Grow Your Business With Better Service Instead of Just Bigger Sales “Would you like fries with that?” Whether you eat fast food or not, you’ve heard this question a thousand times. You go somewhere to buy something, and they try to sell you something additional. Upselling, also known...
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Customer service program
With experience comes comfort. That’s not always good. When we get complacent in our business, our job or our relationships, we start to disengage. That’s when quality suffers. To prevent this, I tell business leaders and franchisees to “live every day like’s it’s your first.” The first time we do something, we’re focused. We’re careful....
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Scott Greenberg Motivational Speaker