Why Hospitality Still Matters
A Business Strategy for Better Customer Experience and Team Engagement I’ve learned as a hospitality speaker and business owner that in today’s fast-paced business world, it’s easy to confuse customer service with hospitality. But they’re not the same — and if you’re in franchising, quick-service restaurants, retail, or home services, this distinction could be costing you loyalty, sales, […]
Restaurant & Hospitality Speaker Scott Greenberg
How to Make Core Values Actually Mean Something in Your Restaurant “Next in line!” “Hi, I’d like a No. 4 with a bottle of water to go.” “Will that be for here or to go?” “Uh, to go.” “That’ll be $17.75. Thank you, your order number is 43. Next in line!” Five minutes after I […]
How to Boost Restaurant Performance Using Constructive Comparison
I’m a food and hospitality speaker. But when I attended my first convention as a franchise business owner, I felt like a freshman on the first day of high school. Many people knew each other and warmly offered handshakes and hugs. I knew almost no one. I also noticed how many of these people had […]
