Elevating Customer Experiences: Strategies Beyond the Golden Rule
For decades, the Golden Rule, “Treat others as you would like to be treated,” has guided businesses in pursuing quality customer service. While this principle promotes respect and fairness, it fails to account for the varying preferences of modern consumers. Modern customer experience strategies demand a more nuanced approach that acknowledges the diverse needs and […]
Why You Should Ditch the Golden Rule
“I treat them the way I want to be treated. It’s as simple as practicing the golden rule.” As a motivational franchise speaker, I was preparing to keynote for a chain of quick-service restaurants and I asked one of their franchisees what he does to provide good customer service. He shared the same belief I’ve […]
