Resilience in Leadership: Thriving Amidst Business Challenges
In a perfect world, your market has no competition, no evolving consumer trends that impact your business, and no need to evolve or innovate your current products or services. Unfortunately, none of these are true in any industry. That’s why surviving and thriving isn’t a matter of whether these will hit your business; it is […]
Elevating Customer Experiences: Strategies Beyond the Golden Rule
For decades, the Golden Rule, “Treat others as you would like to be treated,” has guided businesses in pursuing quality customer service. While this principle promotes respect and fairness, it fails to account for the varying preferences of modern consumers. Modern customer experience strategies demand a more nuanced approach that acknowledges the diverse needs and […]
Navigating High Labor Costs: Three Tips to Get More for $20 Wages
Eating at California restaurants can be a real pleasure. Working at California restaurants can also be a pleasure, especially in the quick service restaurant (QSR) sector, where minimum wage just went from $16/hour to a staggering $20. My teenage daughter used to turn up her nose to flipping burgers. Now, with wages that rival some […]
Are You Failing Your Frontline Workers?
Understanding The Differences Between Hourly Employees vs Those on Salary “I don’t know what’s wrong with these people! I pay them fairly. I buy them pizza and celebrate their birthdays. I treat ‘em like family. And still, they’re constantly calling out. They move slowly. They ghost me. They complain about stress. I can’t believe how […]
Restaurant & Hospitality Speaker Scott Greenberg
How to Make Core Values Actually Mean Something in Your Restaurant “Next in line!” “Hi, I’d like a No. 4 with a bottle of water to go.” “Will that be for here or to go?” “Uh, to go.” “That’ll be $17.75. Thank you, your order number is 43. Next in line!” Five minutes after I […]
How to Boost Restaurant Performance Using Constructive Comparison
I’m a food and hospitality speaker. But when I attended my first convention as a franchise business owner, I felt like a freshman on the first day of high school. Many people knew each other and warmly offered handshakes and hugs. I knew almost no one. I also noticed how many of these people had […]
Attracting and Retaining Customers and Employees Comes Down to These Two Skills
Attracting and Retaining Customers and Employees Comes Down to These Two Skills Ever heard a business owner say they’re in “the people business?” As a hiring and retention keynote speaker, I hear it all the time. I make a living giving presentations to franchise systems, associations and corporations. I like to ask audience members to […]
3 Ways to Truly Be in “The People Business”
“So, what business are you really in?” When I pose this question during my presentations as a motivational franchise speaker, many answer in terms of their products. “We’re in the ice cream business,” or, “We sell pizza.” Invariably a more sophisticated owner chimes in with, “We’re in the people business,” making the point that it’s not just […]
Resilience: The Most Important Soft Skill for Sustained Franchise Performance
4 Coping Strategies for Franchise Business Owners to Boost Resilience “Where do you see franchisees struggle the most, with what they know or how they feel?” As a motivational franchise speaker, I recently posed this question to a group of franchise executives at an operations summit hosted by Franchise Business Review. I’ve worked with enough […]
Introducing ‘Franchisor Appreciation Day’
There’s no shortage of official “days” in the U.S. Most of them have been created as a marketing tactic. Greeting card companies haven’t complained. But every now and then a “Day” comes along that merits some attention, and this September 15 will be one of them. Christened “Franchisor Appreciation Day,” this new initiative seeks to […]
